FAQ - updated Jan. 14, 2022
Q: Do I need to wear a mask when I’m exercising?
Yes. Due to the quick spread of the COVID-19 Omicron variant, masks are currently required at ALL TIMES while using Active Living facilities. Three plus metre distancing is also expected where possible. Masks are not required while in the pool but must be worn up until entry and replaced immediately upon existing the pool.
Q: Is Active Living open?
Many of our facilities are open. Visit our homepage for a current list of open facilities and which ones are temporarily closed.
Q: Have Winter 2022 programs been impacted by Omicron?
Winter 2022 programs with a January start date have been postponed but are scheduled to go a head as early as Jan. 29, 2022. If you are registered in a program, one of our programs coordinators will be in touch via email with more information.
Q: What are the COVID-19 vaccine/testing requirements for Active Living users?
All University of Calgary faculty, staff, students and visitors, including Active Living users, must be fully vaccinated or have legitimate medical exemption. Negative test results are no longer accepted. This applies to all users 12 and older, including University of Calgary students, faculty and staff.
Q: How do I show proof of vaccination?
Your vaccine record with QR code must be scanned by a staff member in-person.
We can accept QR codes from all Canadian provinces and territories. Vaccination records from First Nations, military, and, other provinces, international travellers approved under REP will also be accepted.
Members & Drop-ins
- Visit Client Services (KNA104) to have your QR Code scanned
- We only need to verify your vaccination status once to unlock your membership unless otherwise communicated.
- Please arrive an extra five minutes early to your first class to have your QR code scanned.
- Since we do not keep records of your vaccination status, you will be required to show proof of vaccination at the start of each program or course you're registered in.
- If a portion of your program is online, we will scan your QR code at your first in-person class.
Valid identification that matches the vaccine record is also required for adults 18 and over.
Q: Why can't I login to my Active Living account to make a booking?
Your membership account has been locked because we have not seen valid proof of vaccination. To unlock your membership, please visit Client Services (KNA104) to have your COVID-19 QR Code scanned.
- If you have already provided proof of vaccination and still can't login, email email@example.com or call 403.220.5029
Q: What about vaccine requirements for children under 12?
A: Regardless of whether they are vaccinated, the provincial government has stated, children aged five to 11 will not be subject to Alberta's restrictions exemption program.
Q: Will you still be allowing negative tests in the new year?
No, all University of Calgary faculty, staff, students and visitors, including Active Living users, must be fully vaccinated as of Jan. 1, 2022. Negative test results are longer be accepted regardless of the Restriction Exemption Program allowances.
Q: Which Vaccines are accepted under the Restriction Exemption Program?
Q: How will my privacy be protected?
Your COVID-19 vaccine information will not be shared or stored by Active Living. We do not take copies or keep records of COVID-19 test results. For more information on the AB Covid Records Verifier app visit: https://www.alberta.ca/covid-records-helpdesk.asp
Q: I’m a student how do I get a membership?
Students are automatic All-Access Members. Your membership is included in your general fees. Bring your UCID Card, vaccine record with QR code, and government issued ID to Client Services (KNA104) to activate your membership.