Active Living Response to COVID-19

FAQ updated April 30, 2020 (5:44 pm)

The University of Calgary will be making a decision at the end of May on the status of our summer camps. At that time, we will update registrants by email with further details, and provide a notice on our website. We appreciate your patience as we go through this. 

As of March 24, at 5 p.m., the Faculty of Kinesiology buildings are closed.

UCalgary Recreation Programs Suspended – Facilities Closed

Due to an abundance of caution, we regret to inform you that all current Active Living and Outdoor Centre programs have been suspended and all our recreation facilities at the University of Calgary are now closed. The Kinesiology buildings are closed until further notice, effective March 24 at 5:00 pm.

UCalgary is closely monitoring the spread of COVID-19 and taking action to reduce the risk of exposure to the community. This measure was taken to ensure the safety and health of the campus and Calgary community, including those who take our programs. The university will work closely with the relevant health authorities and continue to monitor the global and domestic progression of COVID-19 cases.

We apologize for any inconvenience and appreciate your patience and cooperation as we work to adapt to this rapidly changing situation. 

A credit and/or refund for the cost of any registered programs you missed due to the cancellation will be pro-rated and applied to your account. Please note that no action is needed to receive a credit on your account. As we do not keep credit cards on file, we will resume issuing refunds once we are able to reopen.

Thank you for your patience and understanding. 

UCalgary Kinesiology A Building

This closure affects all Active Living recreation and athletic facilities until further notice:

  • Kinesiology Buildings A & B
    (Sport Med centre remains open, accessible from outside only)
  • Fitness Centre and running track
  • Aquatic Centre and pool
  • Racquet Centre
  • Climbing Wall
  • Bouldering Wall
  • Calgary main campus Gymnastics Centre
  • Cochrane Gymnastics Centre
  • Olympic Oval
  • Red and Gold gyms
  • Jack Simpson gym
  • Auxiliary gym
  • Dance Studio
  • All fitness studios
  • All outdoor playing fields
  • Thrive Centre
  • Bowness Skate Shop and Boat House
  • Active Living Client Services 
  • Outdoor Centre 

If you are looking for more updates about the University of Calgary, you can find the most current information on UCalgary’s COVID-19 website


FAQ - updated April 30, 2020

Q: I’m registered for Summer Camps. Is that suspended too?

The University of Calgary will be making a decision at the end of May on whether we can go forward with our summer camps. At that time, we will update you by email with further details and notices will be posted on our website and social media channels. As the COVID-19 situation is still developing, there is not yet a timeframe for whether future programs will be cancelled. The final decision will be dependent on many factors being weighed by the university. Please ensure your personal and emergency contact information is up to date in our system.

Q: Will I lose my locker if the building closes for an extended duration?

As of March 24, lockers are no longer accessible, as the Kinesiology A & B buildings are now closed. In the event we are closed for an extended duration of time, when we re-open again we will allow a grace period for anyone wishing to renew their locker —  as well as for processing of credits or refunds for time missed.

Q: Can I access my locker to gather my belongings? Will my items be cleaned out?

As of March 24, lockers are no longer accessible, as the Kinesiology A & B buildings are now closed. You will need to wait until the building reopens to gather your belongings. Expiring lockers will not be cleared out. When we re-open again, we will allow a grace period for anyone wishing to clean out or renew their locker.

Q: How can I get my deposit back?

If your locker has expired your deposit is currently reflected as a credit on your account. When we re-open, we will allow a grace period for anyone wishing to renew their locker or return their lock for a deposit refund — when that time comes, you will be able to call in to receive a deposit refund or credit towards your locker renewal.

Q: My program is suspended. When will it resume? 

As the COVID-19 situation is still developing, there is no determined timeframe for resuming programs. The final decision will be dependent on many factors being weighed by the university. Once a decision is made, you will be notified by email. Please ensure your personal and emergency contact information is up to date in our system.

Q: My program is cancelled. How can I get a refund?

A credit and/or refund for the cost of any registered programs you missed due to the cancellation will be pro-rated and applied to your account. Please note that no action is needed to receive a credit on your account. Active Living Client Services is now closed until further notice. As we do not keep credit cards on file, we will resume issuing refunds once we are able to reopen.

Q: What happens to my Active Living membership while the facilities are closed?

All public members will have their membership put on hold and the time of the membership expiry will be extended to match the duration of the closure. We will inform you when the university facilities open and your membership resumes. 

Q: When will University of Calgary recreation facilities reopen?

As the COVID-19 situation is still developing, there is no determined timeframe for reopening the recreation facilities. The final decision will be dependent on many factors being weighed by the university. Once a decision is made, members will be notified by email, and notices will be posted on our website and social media channels. Please ensure your personal and emergency contact information is up to date in our system.

Q: I am currently in possession of rental gear from the Outdoor Centre. What should I do?

The Outdoor Centre is closed until further notice. If you are currently in possession of rental gear, please wait until we are open in order to return. You will not be charged additional rental fees. However, terms of the rental contract will still apply.

Q: I paid a deposit for rental gear from the Outdoor Centre, but was unable to pick it up due to the closure. Can I get my money back?

The Outdoor Centre is closed until further notice. A credit and/or refund for the cost of any reserved gear that was unable to be picked up will be applied to your account. Please note that no action is needed to receive a credit on your account. As we do not keep credit cards on file, we will resume issuing refunds once we are able to reopen.

Q: How do I contact you if I have questions? 

Active Living Client Services: please e-mail active@ucalgary.ca for all Active Living programs, memberships, and services. 

Outdoor Centre: please email outdoor@ucalgary.ca for all Outdoor programs, rentals, and services.

These emails will be monitored during the closure. 

 

UCalgary Fitness Centre weights
UCalgary Aquatic Centre Pool
UCalgary Fitness Centre treadmills