Active Living Response to COVID-19
FAQ updated August 10, 2020
Our fitness facilities remain closed to the public until further notice. In the fall, students that are physically attending classes on campus can access the Fitness Centre by booking a time. We will continue to keep you updated on our re-opening plans.
Summer Camps will run at a lower capacity and spaces are still available.
Outdoor Centre summer programs are now open.
UCalgary Recreation and Facilities Update - June 10, 2020
The Faculty of Kinesiology is pleased the province has recommended an earlier relaunch for indoor and outdoor recreation, which includes fitness centres, gyms and swimming pools. Although we are excited to re-launch earlier, we are still taking a measured approach and plan to re-open the Kinesiology Complex in stages in accordance with public health measures and physical distancing guidelines. We will continue to communicate these re-openings of our specific facilities and programs to the campus and public communities.
At this time, University of Calgary Active Living facilities remain closed until further notice.
A credit and/or refund for the cost of any registered programs you missed due to the cancellation will be pro-rated and applied to your account. Please note that no action is needed to receive a credit on your account. As we do not keep credit cards on file, we will resume issuing refunds once we are able to reopen.
Thank you for your patience and understanding.
This closure affects all Active Living recreation and athletic facilities until further notice:
- Kinesiology Buildings A & B
(Sport Med centre remains open, accessible from outside only)
- Fitness Centre and running track
- Aquatic Centre and pool
- Racquet Centre
- Climbing Wall
- Bouldering Wall
- Calgary main campus Gymnastics Centre
- Cochrane Gymnastics Centre
- Olympic Oval
- Red and Gold gyms
- Jack Simpson gym
- Auxiliary gym
- Dance Studio
- All fitness studios
- All outdoor playing fields
- Thrive Centre
- Bowness Skate Shop and Boat House
- Active Living Client Services
- Outdoor Centre
If you are looking for more updates about the University of Calgary, you can find the most current information on UCalgary’s COVID-19 website.
FAQ - updated August 10, 2020
Q: How do I contact you if I have questions?
Active Living Client Services: please e-mail firstname.lastname@example.org for all Active Living programs, memberships, and services.
Outdoor Centre: please email email@example.com for all Outdoor programs, rentals, and services.
These emails will be monitored Monday-Friday 8am-4pm
Q: Do summer campers have to bring and wear a mask?
Beginning Aug. 1, all those who enrolled in summer camps are required to bring their own masks. Our campers, leaders, students, faculty, staff, as well as visitors to campus are also required to wear non-medical masks in indoor public spaces including hallways, washrooms and elevators. When in classrooms, campers can remove their masks once seated as we will continue to practice physical distancing. For more information on mask use Visit the FAQ.
Q: When will the Fitness Centre and other Active Living facilities open?
Active Living is taking a measured approach and plans to re-open the Kinesiology Complex in stages. This fall, there will be limited access to the Fitness Centre as outlined below. The Aquatic Centre, gymnasiums, climbing/bouldering walls and Racquet Centre will not be opened for drop-in activities this fall. Thank you for your patience.
- Students on campus: Due to creating a safe environment through distancing and sanitization protocols, only students who are taking courses on our physical campus and paid mandatory campus recreation fees for the fall will have access to Active Living’s Fitness Centre, and only by booking a time to work out. Please check the Active Living website for updates and how to book a time to work out.
- Students who are learning on-line and not on campus: Those students who aren’t physically attending on campus and did not pay the campus recreation fee, but still wish to use the Fitness Centre this fall may have an opportunity to book a time to work out by paying for a fall membership through Active Living. The amount is the same as the campus recreation fee, which is $37.48 till the end of the year. Please check the Active Living website for updates on when this opportunity may become available.
- Faculty and staff: Faculty and staff may also have an opportunity to re-activate their Active Living memberships for access to the Fitness Centre if they so choose. Please check the Active Living website for updates on when this opportunity may become available.
- Programs and custom bookings: A limited number of Active Living registered programs and custom bookings will also be open for registration in the fall to all students, faculty, staff and public. Please check the Active Living website for updates and to register.
Q: I’m registered for Summer Camps. Is that suspended too?
The University of Calgary will be running a limited capacity of camps this year. All of our original camps have been cancelled. To learn more about our new programs or how to get a refund from an old camp please visit the Summer Camps page.
Q: Will I lose my locker if the building closes for an extended duration?
Kinesiology A & B buildings remain closed. When the locker rooms re-open again we will allow a grace period for anyone wishing to renew their locker as well as for processing refunds for time missed.
Q: Can I access my locker to gather my belongings? Will my items be cleaned out?
The Kinesiology A & B buildings remain closed. Active Living at the University of Calgary is scheduling 15 minute appointments for those who need to access their lockers to pick-up personal belongings in the Kinesiology A building. You will receive an email from firstname.lastname@example.org to schedule these appointment times. Please have patience as we work through scheduling these times for all of our clients. For more urgent requests, please contact email@example.com
Q: How can I get my deposit back?
If your locker has expired your deposit is currently reflected as a credit on your account. When we re-open, we will allow a grace period for anyone wishing to renew their locker or return their lock for a deposit refund — when that time comes, you will be able to call in to receive a deposit refund towards your locker renewal.
Q: My program is suspended. When will it resume?
As the COVID-19 situation is still developing, there is no determined time frame for resuming programs. The final decision will be dependent on many factors being weighed by the university. Once a decision is made, you will be notified by email. Please ensure your personal and emergency contact information is up to date in our system.
Q: My program is cancelled. How can I get a refund?
A refund for the cost of any registered programs you missed due to the cancellation will be pro-rated and applied to your account. Please note that no action is needed to receive a refund on your account. For online refunds, you will receive a direct-to-card refund and a confirmation receipt once it has been processed. For telephone or in person transactions, you will be contacted to process the refund over the phone. Please note for these transactions we do not hold credit card information and will require these details upon processing. Active Living Client Services is now closed until further notice. For assistance please email firstname.lastname@example.org.
Q: What happens to my Active Living membership while the facilities are closed?
All public members will have their membership refunded. Please note that no action is needed to receive a refund. For online refunds, you will receive a direct-to-card refund and a confirmation receipt once it has been processed. For telephone or in person transactions, you will be contacted to process the refund over the phone. Please note for these transactions we do not hold credit card information and will require these details upon processing. Active Living Client Services is now closed until further notice. For assistance please email email@example.com.
Q: I am currently in possession of rental gear from the Outdoor Centre. What should I do?
If you are currently in possession of rental gear, please wait until we contact you. You will not be charged additional rental fees. However, terms of the rental contract will still apply.
Q: I paid a deposit for rental gear from the Outdoor Centre, but was unable to pick it up due to the closure. Can I get my money back?
The Outdoor Centre is now open between Thursday and Monday, 9 a.m. - 5 p.m. A refund for the cost of any reserved gear that was unable to be picked up will be applied to your account. Please be patient as we work through these refunds.